Robotic Mower After-sales Service Policy

1) Basic Terms

1.1 Proof of Purchase

Please keep your e-commerce order record, invoice, or receipt as proof for after-sales service and warranty claims.

1.2 Scope of Application

This policy applies only to products purchased via FJD-authorized online sales channels (official online store or authorized stores). For products bought from unauthorized third-party channels, FJD reserves the right to refuse warranty service. Please contact the original seller for after-sales support.

1.3 How to Request Service

• Submit a request through the e-commerce after-sales portal, customer service system, or the FJD official website.
• To accelerate diagnosis, provide an unboxing/fault demonstration video and a clear photo of the product serial number.
• After review, our support team will offer remote troubleshooting/repair advice or guide the next steps.
• If remote resolution is not possible, we will arrange a mail-in repair or authorized service-center repair.

1.4 Parts Replacement & Depot Repair

• When parts are replaced or the unit is sent back for repair, the removed original parts become FJD property for quality tracing.
• The repaired/replaced part or unit continues with the remaining original warranty (no extension).

1.5 Non-Official / Non-Authorized Products

For products not sold through authorized channels (including grey-market/non-official versions), FJD authorized centers may refuse free warranty service. Please contact your seller for solutions.

Need help? Email onlinestore@fjdynamics.com and include: order number, S/N, detailed issue description, and photos/videos.

2) Warranty

2.1 Start of Warranty

The warranty period begins from the activation date after registration.

2.2 Items & Duration

2.3 Exclusions / Limitations

The following are not covered by free warranty service:

• Normal wear of parts (e.g., wheels, blades, edges, nails) and consumables (including batteries), tools, and accessories.
• Non-quality issues caused by human factors (e.g., collision, fire, misuse/abuse).
• Damage from unauthorized modification, disassembly, or opening not guided by official manuals.
• Damage due to incorrect installation/use/operation or liquid ingress contrary to the user manual.
• Damage caused by self-repair or assembly not following official FJD instructions.
• Damage from unauthorized circuit modifications or incorrect use of battery packs/chargers.
• Damage caused by operation contrary to the user manual; forced operation with worn/damaged parts.
• Reliability/compatibility issues due to non-FJD-certified third-party parts.
• Damage due to poor-quality batteries causing insufficient power or discharge failures.
• Products with removed/altered/defaced serial numbers, factory labels, or identifiers.

2.4 Consumables / Common-Replacement Parts

The following are treated as consumables/common-replacement parts and are not included in free warranty coverage.

3) After-Sales / Repair Workflow

3.1 Submit Request

Submit via the e-commerce after-sales system or FJD official website, including fault description, photos/videos, and proof of purchase.

3.2 Remote Diagnosis

Support performs a preliminary assessment and provides guidance (video/voice/remote tools, firmware/settings advice).

3.3 Repair / Replacement

• If unresolved remotely, after confirmation, send the product to an FJD authorized repair center/service point.
• If no local service point is available, use mail-in service (customer covers round-trip shipping).
• If the defect is confirmed and within warranty, FJD covers relevant diagnostics, repair, parts, and one-way freight back to you.
• For human-caused/out-of-warranty cases, the customer bears diagnostics, repair, parts, and shipping costs.

3.4 Inspection / Determination

The repair center inspects the product to determine if it meets free-warranty conditions. If not, you may choose paid repair or return.

4) Pricing & Fees

4.1 Labor

Labor fees are determined by service category, task complexity, required skill level, working hours, and travel time. A quote will be provided for your approval before any paid work begins.

4.2 Parts (Selected Items)

Base Station

Main Body

Charging Pile

Other Accessories

5) Special Notes

• If no authorized service point is available in your region, FJD supports mail-in repair. The customer bears shipping and customs duties.
• All replaced defective parts must be returned to FJD for quality tracing and improvement.
• FJD reserves the right of final interpretation and to update this policy. Updates take effect upon announcement on our official channels.

6) Limitation of Liability

To the maximum extent permitted by law, FJD’s liability is limited to repair, replacement, or refund (as applicable). FJD is not liable for indirect, incidental, or consequential losses. Your statutory rights remain unaffected where applicable.

Contact

For assistance or to verify an authorized store, email onlinestore@fjdynamics.com.